Bob Jacobs
Visionary appoints Bob Jacobs, technical support engineer, to expand in-house customer service and technical support for global customer base Awards

Santa Barbara, Calif. (April 2, 2024) — Visionary, a leading global innovator in network AV solutions, announces the appointment of Robert (Bob) Jacobs, CTS, CTS-I, as technical support engineer. In his new role, Jacobs will play a pivotal part in expanding Visionary’s in-house customer service and technical support operations, ensuring integrators receive expert guidance and assistance throughout their projects.

With an extensive background in AV design and engineering, Jacobs brings a wealth of knowledge and expertise to further strengthen Visionary’s commitment to delivering exceptional customer service and technical support. Prior to joining Visionary, Jacobs served as an AV designer engineer for a prominent commercial integration company, where he gained invaluable experience working closely with Visionary’s cutting-edge technology. His deep understanding of audiovisual systems and his passion for customer service make him an ideal fit for his new role. Jacobs will support Visionary’s customers through technical support and troubleshooting, systems design and integration and technical training.

“Visionary is a fast-growing leader in AV-over-IP technology. I’m excited to join their expanding team and contribute to the company’s mission of providing reliable, feature-rich AV-over-IP solutions with unparalleled technical support to integrators,” said Jacobs. “I am deeply passionate about exceeding customer expectations and building strong customer relationships. I recognize that exceptional customer service enhances client satisfaction and fosters long-term partnerships that drive business growth. I’m looking forward to supporting Visionary’s continued growth.”

“Over the last twenty-nine years, Visionary has built a reputation as a trusted and respected professional AV brand,” noted Scott Freshman, chief operations officer for Visionary. “As part of our ongoing expansion, we’re strengthening our technical support department to provide personalized assistance to our integrators. We’re excited to amplify our team and cultivate customer relationships through tailored technical support, troubleshooting, systems design and training.”

Visionary reaffirms its commitment to supporting integrators with the best technical assistance and customer service, with Jacobs joining the team. Committed to providing dependable and pioneering AV-over-IP solutions, Visionary continues to tackle the challenges confronting integrators, consultants, and end-users with unwavering resolve.

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